Charming Stay S. L. has defined and applies the following Policy for Bookings Guarantee and Cancellation:

  • A number of a valid credit card will be required to all clients, in order to be able to make the appropriate charges in case of cancellation and of no show and in order to secure your reservation.
  • Those booking cancellations made prior the 72 hours before the arrival day will not be subject to any charge.
  • Those cancellations made within 72 hours prior to arrival day will be penalized with the charge of the first night of the booking in the credit card provided by the client.
  • In case of no-show (if the client does not appears the day of arrival indicated on the booking details), it will be penalized with the charge of the full amount of the contracted period in the credit card provided by the client.
  • For bookings made from the 1st of July till 31s of August, and on certain dates coinciding with holidays or special periods (Easter, Christmas, Malaga Fair) those cancellations made within 15 days prior to arrival day will be penalized with the charge of the first night of the booking in the credit card provided by the client.
  • When making a reservation for the whole accommodation a prepayment of up to 50% of the total amount of contracted services at the time of reservation confirmation will be charged. In no case money will be refunded in case of cancellation or no show.
  • When contracting the Non-refundable rate the full amount of the contracted period will be charged. In no case money will be refunded in case of cancellation or no show.
  • Charming Stay S. L. reserves the right to pre-authorize credit cards provided by customers prior to arrival in order to avoid breach of the Policy for Bookings Guarantee and Cancellation by charging an amount equal or less than 1 €. This amount will be returned after the completion of the verification of the validity of the card.